Do you have a phone number
we may contact you at?
As a virtual business, we prefer to communicate via email. This allows us to
keep an accurate record of the correspondence between both parties and
eliminates any confusion regarding what was discussed. Email also allows our
team to remain focused on the projects we are currently working on.
For security reasons we do not give out personal information or phone numbers
for any of our staff.
All support will be handled via email correspondence.
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Will your replacement cartridges fit
my existing filter housing?
If your housing requires a standard
sized (9 ¾”) cartridge, then our cartridges will work for you.
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Will your filters
remove lead?
Yes,
heavy metals such as lead, cadmium and aluminum are removed from the water by an
electrochemical process. They are attracted to the surface of the media, much
like a magnet. Click
HERE for more information about how our filters work.
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How often should the filter cartridge be changed?
This of course depends on certain
variables such as the condition of the water being filtered as well as how much
water is used. In most cases however, changing is recommended as follows:
KDF/GAC
- Approximately every 3 years
KDF/GAC Economy
- Approximately every 2 years
Ceramic
- Approximately every year
Ster-O-Tap
- Approximately every year
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Can I get
extra housings?
Yes, housings are available separately.
Please click HERE.
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Can we use our own faucet?
In most cases it is possible to use an
existing water filter faucet, however a standard faucet is included with each
Universal Water
filter. Upscale Designer Faucets are also available. Please click
HERE.
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What is the difference between
the standard faucet and the designer faucet?
The designer faucet has a ceramic valve
as opposed to a plastic one. Also, the designer faucet flow rate is adjustable
whereas the standard faucet uses an on/off lever. Also, the designer faucet is
available in a variety of colors. Please click
HERE for more information.
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Can I buy just the faucet?
Yes, please click
HERE.
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Do you ship internationally?
Yes, we do. To receive an international
shipping quote, please
email us
with your address and the product(s) you’d like to purchase.
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Are cartridges included?
Yes, all of our filters come ready for
installation and use.
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Will your filters remove rust or sand
from the water?
For homes with a high level of sediment
(rust, sand, etc.), our
double or
triple housing filters are recommended. These filters include sediment
pre-filters which are designed to remove particulate such as rust and sand.
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Will I always be able to buy my
replacement cartridges from you?
Yes, we are committed to maintaining the reputation we
have built for excellent service and dependability. Should a filter cartridge be
discontinued or become unavailable in the future, we will work with you to find
an alternate replacement or solution.
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How is the whole house media
replaced?
Two replacement methods are available:
1. A media refill kit can be ordered -
the old media is poured out of the main vessel, and the new is poured in. The
old media can be recycled.
2. A new tank can be ordered to simply
replace the old unit - it can also be returned for recycling.
For more information, please click
HERE.
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